Customer Service

American Distilling has partnered with the world’s most successful and recognized cosmetic and pharmaceutical companies, to deliver the highest quality Witch Hazel ingredients whenever, wherever – exceeding our customers’ needs and expectations through:

  • Technical expertise – help specify the product for your application
  • Quality assurance – maintaining the highest levels of quality control
  • Consistency – consistently supplying high quality product on demand
  • Efficiency – rapid order processing and short lead times
  • Scale – maintaining the largest inventory around the globe
  • Logistics – multi-modal on-time delivery anywhere in the world

Our skilled account service team has close relationships with our preferred carriers for truckload (TL), less than truckload (LTL) and domestic and overseas tankers to make on-time delivery our priority. With an international network of shipping partners and global resources, we reliably ship product to destinations throughout the world each and every day.

Some of the key points of our customer service excellence include:
A single point of contact - Our experienced, dedicated account team is personally involved with each detail of your order from P.O. to receipt at your destination of choice. We are extremely familiar with the various transport security requirements for ingredients of all types and will assist in preparation of appropriate transport and product documentation to assure worry free shipment to your destination.
Efficient order processing – We offer best in class service, calling on our industry leading inventory to ship most orders within 5-7 days. Further, we hold ourselves to the highest standards and can help our customers make suitable shipping arrangements through a certified and qualified network of transport partners.
Tracking - Our account team is able to track each order from the moment it leaves our dock, keeping you updated with the status of your order and abreast of delivery information for planning.
On-time Delivery - with a 98% on-time percentage for shipments, our results show our commitment to service and getting your shipment delivered safely and on-time.

Specialized Shipping Services

International Shipping - Our account team has extensive training and experience in international shipping to ensure that your international order is transported in an appropriate manner. There are many steps to ensure that your product is not only transported safely, but all proper documentation and preparation is done prior to shipping overseas or internationally. Our staff has a working knowledge of the import rules and regulations of various foreign countries and export regulations of the United States.

Specialty Materials Handling - We maintain certification and training to handle ocean, air and hazardous materials freight.

Just in Time Delivery Service - Our Witch Hazel ingredients are shipped throughout much of the world on a daily basis. In some cases our customers rely on the strength of our infrastructure and professional staff to provide just-in-time delivery of our standard ingredients for their specific formulations. This benefits our smaller and larger customers alike by helping them to overcome warehouse space limitations and maintaining a constant flow of existing and new products while minimizing their carrying costs.